The cost of fixing your laptop can vary significantly based on several factors, such as the type of problem, the model of your laptop, and the specific repairs required. At One Laptop Tech, we perform a comprehensive diagnostic to identify the exact issue and provide a detailed repair estimate. You can also check our service pricing page for a clearer idea of the costs involved. If we determine that a repair isn’t worth it, we’ll suggest alternative options. For the most accurate quote tailored to your situation, it’s best to bring your laptop in for diagnostics!

The duration of a laptop repair can vary based on several factors. The initial laptop diagnostic and evaluation typically takes 24-48 hours, depending on the specific problem, the computer model, and how easily the issue can be recreated. In some cases, certain problems can be resolved during the diagnostic process itself.

If the repair requires replacement parts that need to be ordered, this may add an additional 1-7 business days to the overall repair time, depending on the location of the spare parts and the shipping options available from our suppliers. For software repairs, such as operating system reinstalls, malware removal, maintenance, and data backup, these tasks are usually completed within 24-48 hours.

At One Laptop Tech, we strive to complete computer diagnostics and repairs as soon as possible to reduce downtime for our customers. Our goal is to get your laptop back in working order efficiently, ensuring minimal disruption to your daily activities!

Yes, we do provide a warranty for our repairs! All repairs at One Laptop Tech come with a 30-day warranty on parts and labor. This means that if you experience any issues related to our repair within that time frame, we will fix it at no additional cost. However, please keep in mind that this warranty does not cover new problems that arise after the repair or any damage caused by misuse or mishandling. We want you to feel confident in our services and ensure that your laptop is functioning optimally!

Whether to repair your old laptop depends on a few things. If the repair costs are much lower than buying a new one and your laptop still meets your needs, it might be worth fixing, especially for minor issues like a battery or screen replacement. Think about how old it is and how well it runs; if it's outdated and slow, getting a new laptop could be a better option. If you have a personal attachment to it or want to avoid adding to electronic waste, repairing it could make sense. Our team at One Laptop Tech can help you assess your laptop's condition and give you honest advice so you can decide what's best!

Yes, your data will be safe during the repair process, and we take data security very seriously at One Laptop Tech. However, it’s important to note that electronics repairs can be unpredictable, and there is a slight risk of accidental data loss due to the nature of the repair business. For this reason, we always recommend backing up your important data before any repair. If you have specific concerns about your data, feel free to discuss them with us. We only erase data or reformat the hard drive when it's absolutely necessary to fix the computer. We always talk to the customer about this before moving forward with the procedure.

We can often help with laptops that have water damage or other types of liquid damage, but it really depends on how serious the issue is. Liquid spills can be quite unpredictable, so the best thing to do is to bring your laptop in for our liquid spill cleanup service. We’ll take a look at it and see what parts are affected. Sometimes we can clean and repair the damage, but in other cases, it might be too severe, and replacing the laptop could be a better option. The sooner you bring it in, the better chance we have of saving it!