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I provide a complete computer diagnostic service for both PCs and Macs in Lynnwood near the Alderwood Mall. Regardless of whether you own a laptop or a desktop, I have three levels of diagnostics available: standard, advanced, and specialized for liquid damage or custom-built PCs. I aim to complete standard computer diagnostics very quickly and deliver diagnostic results within the same day, and for more complex diagnostics, by the following day.
If your computer suddenly stops working correctly and the cause of the issue is not obvious, it's important to conduct thorough hardware and software diagnostics to identify the root of the problem. This is especially crucial when dealing with intermittent problems like random BSOD errors or unusual behavior. By running comprehensive diagnostics, you can accurately pinpoint the issue and apply the necessary solution to fix it.
Conducting thorough hardware and software diagnostics can sometimes take a while. It all depends on the nature of the issue you're facing and how easily it can be replicated. In certain situations, when I cannot pinpoint the exact cause of the problem, I have to make an educated guess and apply a fix based on that.
One Laptop Tech provides three levels of computer diagnostic services.
1. Standard diagnostic. This service is suitable for most standard laptop or desktop models.
2. Advanced diagnostic. This service is designed for custom-built desktop computers, high-end gaming laptops, and certain All-in-One computers that require extensive disassembly.
3. Accidental damage diagnostic. This service is specifically for computers that have been exposed to liquid damage, dropped, or even run over.
I will use this diagnostic method for most common laptop and desktop computer models. If your computer is completely unresponsive or you're facing occasional hardware or software problems, it needs to undergo the diagnostic procedure so I can identify the root cause of the issue and provide a repair estimate. Some common problems include: failure to start up, random reboots, screen flickering or disappearing images, internet connection loss, booting to a BSOD error, and similar issues. It's a good idea to make a backup of all your personal files before taking your computer in for service.
Custom-built PCs or gaming laptops often require more time and effort for troubleshooting. These machines are equipped with larger hard drives and a substantial amount of RAM, which necessitates additional testing. Moreover, due to their hardware-packed nature, they demand more disassembly and re-assembly time.
Accidental damage diagnostics can be quite challenging compared to the other types of diagnostics. It usually takes a lot more time as it involves disassembling the entire computer and testing each component individually. Testing the motherboard with a multimeter is often necessary and can be quite time-consuming as well.
A computer diagnostic service is a professional evaluation that uncovers issues within a computer system. This service usually includes a comprehensive inspection of both hardware and software components to identify problems such as:
Performance Issues:
Slow operation, frequent crashes, or erratic behavior.
Malware Detection:
Scanning for viruses, spyware, or other harmful software.
Hardware Diagnostics:
Assessing components like hard drives, RAM, and processors for defects.
Software Conflicts:
Recognizing compatibility issues between various applications or operating systems.
Network Problems:
Analyzing connectivity issues that may impact internet or intranet access.
The length of a computer diagnostic service can differ based on several factors. These include the type of diagnostic being conducted (basic, advanced, or due to accidental damage) and whether the problems are related to hardware or software. Basic checks are usually completed more quickly, while thorough evaluations, particularly for complicated issues, may require more time. If multiple problems are identified during the assessment, troubleshooting could take longer than initially expected. At One Laptop Tech, we strive to deliver diagnostic results within 24-48 hours from the time of the check, ensuring you receive timely and dependable feedback.
The cost of computer diagnostic services usually falls between $75 and $150. However, this price can fluctuate based on several factors:
Type of Diagnostic:
Basic diagnostics are generally cheaper than advanced ones, which may need more specialized tools, expertise, and time.
Difficulty Level:
If the diagnostics require significant disassembly or involve complex issues, the cost will increase.
Time Involved:
Computers with multiple problems or those needing a more thorough examination may take longer to diagnose, leading to higher fees.
In the end, the diagnostic cost will be determined on a case-by-case basis after we evaluate the specific issue and the computer model. This approach ensures you receive an accurate and fair estimate tailored to your needs.
Yes, definitely! We will provide you with a thorough report on all our diagnostic findings. If we find any signs of physical or liquid damage inside your computer, we will take photos to document the issues. We will also discuss our findings with you over the phone to ensure everything is clear. Additionally, you'll receive a written explanation that covers all the details, giving you a complete record of what was assessed and any suggested next steps. Your understanding and peace of mind are our highest priorities!
You will receive a repair estimate once we finish the diagnostics. We carefully examine the damage and decide if the repair is worth the cost. If we find that the repair isn't a good option and think it might be better for you not to fix the faulty computer, we will inform you. You will have the choice to go ahead with the repair or to decline it, allowing you to make the decision that suits you best. Our aim is to present you with clear options so you can choose what works best for your situation.
It is generally safe to run diagnostics on your computer, and it shouldn't affect your data. Diagnostic services are meant to identify issues without changing your files or settings. However, there are some risks involved with electronics repairs, as hardware components can be unpredictable. In certain situations, diagnostics might lead to unintended outcomes that could result in data loss. Therefore, it's always wise to back up your important data beforehand. At One Laptop Tech, we take steps to protect your information while thoroughly assessing your system. If you have any specific concerns about your data, please feel free to discuss them with us, and we can offer additional guidance. Your peace of mind is very important to us!
For quick computer repair quotes, please submit as much information about your computer as possible. I cannot provide a quote without knowing the full computer model number and detailed description of the problem. For physical damage repair quotes, a photo of the damaged area will help a lot. Please send the photo via SMS text message to the phone number shown above.